The Department for Education coronavirus (COVID-19) helpline is available to answer questions about coronavirus (COVID-19) relating to education and children’s social care. Staff, parents and young people can contact this helpline by calling:
Phone: 0800 046 8687
Monday to Friday from 8am to 6pm
This is your daily email to keep you updated on the government’s response to coronavirus (COVID-19).
Guidance for parents and carers: keeping children safe online
We have updated our information for parents and carers to include a section on keeping children safe online. It provides links to online resources that will help support parents and carers in keeping their children safe online.
Full details can be found in section 6.3 of the guidance for parents and carers on the closure of educational settings:
Updated guidance for schools about temporarily closing
We have updated our guidance on the temporary closure of schools to include more information on areas including social distancing, vulnerable children and working with other schools.
You can read the guidance at:
Update and correction: Guidance for public bodies on paying commercial suppliers
Further to the publication of Cabinet Office guidance for public bodies on paying their suppliers, Frequently Asked Questions (FAQs) have now been published alongside the procurement policy note.
Correction: The previously advertised mailbox for queries from educational settings was incorrect, please forward any previously submitted questions to PPN0220.QUESTIONS@education.gov.uk. We apologise for any inconvenience.
Full details of the procurement policy note can be found here:
The information below has not changed since yesterday.
Collection of guidance for educational settings on GOV.UK
All of the Department for Education’s coronavirus guidance for educational settings can now be found in one place on GOV.UK at:
Our main guidance for schools, the ‘school closures guidance’, will be regularly kept up-to-date. Any new advice for schools on specific issues, such as food, exams or safeguarding, will be linked from it:
The most important thing individuals can do to protect themselves is to wash their hands more often, for at least 20 seconds, with soap and water. Public Health England recommends that in addition to handwashing before eating, and after coughing and sneezing, everyone should also wash hands after using toilets and whenever you return home.
The latest guidance and video on hand washing can be found here:
Department for Education coronavirus helpline
The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)
If you work in a school, please have your unique reference number (URN or UKPRN) available when calling the hotline.
Please keep your GIAS contacts up to date
Please take this opportunity to review your contact information in Get Information About Schools (GIAS).
To update your record, please go to the GIAS home page, “Sign in” using your “DfE Sign-in” credentials and select GIAS from your available services here:
If you are a KEY WORKER and you need child care, please contact the school by phone 0207 624 7603 or email firstname.lastname@example.org. Please ensure you include your child's name, class and the sector (job) you work in. We would appreciate it if you can do this as soon as possible. Please click the following link for a list of KEY WORKER roles https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision
Kilburn Park School
Re: Coronavirus update – school closure to most pupils
Following on from my last update, I’m now writing to let you know that we have now been instructed to close the school to almost all children after this Friday until further notice.
As advised by the government, we will do all we can to stay open for the children of key workers (e.g. NHS staff, police, others in frontline services) and children with certain needs.
We are waiting for the government to publish more information on what this means, but it would help us in the meantime if you could let us know if you think your child may fall into one of these categories. You can contact the school by either phoning us on 020 7624 7603 or by emailing us on email@example.com. We will also be updating our website daily to ensure that you have the latest information. We’ll be in touch again as soon as we have more information.
All other children will need to stay at home, so we ask that you do not send your child into school from Monday onwards.
Please note that this is a national closure – as you may have heard in the news – so while it is a challenging situation, we are not alone. We’ll re-open fully as soon as we can and will let you know when this is by using the school app.
What we’ll continue doing while your child is at home
Your child’s learning is of course important to us, so we’ll continue to help your child to learn.
We have already handed out work packs for pupils to complete at home. If you haven’t received a pack please contact the school office for further information.
We will also be uploading work to our website weekly while this closure is in place.
If your child usually receives free school meals we will also be in touch with more information about how we will continue to provide this, with support from a scheme that the government has just announced.
This is as much as we know right now and we appreciate your continued patience with as we deal with this ever-changing situation. We understand that this latest news will have an impact on you and your family and it’s far from ideal, but we’ll continue to keep in touch with any updates as the situation develops.
If you want to get in touch to share any concerns, please don’t hesitate to do so via the normal ways.
And remember: if you or your child feels ill and you want to know what to do next, please use NHS 111 online.
Thank you again for your continued support, and we will be in touch with more information when we can.
Cancellation of 2019/20 national curriculum assessments
The Secretary of State for Education announced yesterday, Wednesday 18 March, that the 2019/20 national curriculum assessments will not take place due to the coronavirus (COVID-19) pandemic.
This means the following assessments planned between April and July 2020 are cancelled:
Department of education advice for staff and parents:
DfE has launched a helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:
Phone: 0800 046 8687
Opening hours: Monday to Friday from 8am to 6pm and weekends from 10am to 4pm
You can help to slow the spread of Coronavirus!
Department for Education Coronavirus helpline - this helpline has been set up to answer questions about the virus related to education. Staff, parents and young people can contact the helpline.